What to Do When Google Authenticator is Not Working on Binance?


How to Enable Google 2FA on Binance's website.

Before everything else, you need to log in your profile on the Binance website and go to the account center, then click "enable" in the Google Authentication section.

From there follow these steps.

  1. Install the Google Authenticator
  2. Scan QR code (Quick Response Code)
  3. Launch the Google Authenticator App on your mobile device and create an account. Click "+" to scan the QR code or manually enter the 2FA 16-digit key displayed in the "Enable Google Authentication" page.
  4. Save the backup key you're provided within case you lose your phone.

What to do if I have problems with the Google Authenticator App.

Make sure the app is correctly installed on your smartphone or mobile device. Also, check to see if the clocks on your computer (the one you use to run the Binance website) and your phone are synced. If they're not synchronized them and go back to Binance's website and re-enter your login, your password and the 16-digit code you received earlier.

How to reset Google Authenticator.

  1. Click "Lost Your Google Authenticator?" on Binance's website.
  2. If you have your backup key you can use it for a quick fix.
  3. If you don't click "confirm the application reset".
  4. You'll receive a confirmation email. Click "Confirm Reset" within the email.
  5. You'll be required to put in the last deposit address you used.
  6. Afterward, you'll have to upload 3 pictures of your ID card. Front, back, and one with you holding the ID card.
  7. Finally, click "Submit" to complete the process.