How to Reactivate My Binance US Account?

In order to reactivate your Binance.US account, you must answer a series of questions to confirm your identity.

However, if you have received an error during this process, we can reactivate your account manually. To initiate a Manual Reactivation, you must submit a support ticket with supporting documentation. The document requirements are based on your KYC Verification Level, and because of this, we may request additional or alternative documentation.

How to Reactivate Your Account

1. Visit the Binance.US Homepage.

2. Click the "Log In" button, which you can find in the upper right hand corner.

3. Click "Start answering questions."

4. Answer the following series of questions and follow the onscreen instructions.

5. Once complete, if answered in accordance with our policy and the information we have on file, your account should be reactivated.

How to Manually Reactivate Your Account

Not Verified

If you never started Basic Verification on Binance.US, please follow these instructions for your account reactivation:

1. Open a new ticket by visiting Our Support Center.
2. Fill out the form in its entirety.
3. State that you wish to reactivate your account.
4. Attach a selfie of you holding a sign that says, "Binance.US, please reactivate my account."
5. We will contact you once your account has been reactivated or if we need additional information.

Basic Verified

If you have completed Basic Verification, but have yet to pass Advanced Verification, please follow the reactivation instructions below:

1. Open a new ticket by visiting Our Support Center.
2. Fill out the form in its entirety.
3. State that you wish to reactivate your account.
4. State your full name and address that you used for the Basic Verification process.
5. Attach a selfie of you holding your ID and a hand-written note. This is so we can visually identify you, so ensure that your face is fully visible. On the note, please make sure it clearly shows the following words: "Binance.US - (Day/Month/Year) reactivate my account (email@email.com)."
6. We will contact you once the reactivation is complete or if we need additional information.

Advanced/USD Verified 

If you have completed Advanced or USD Verification, please follow the instructions below.

1. Open a new ticket by visiting Our Support Center.
2. Fill out the form in its entirety.
3. State that you wish to reactivate your account.
4. State your full name and address that you used for the Basic Verification process.
5. Attach a copy of the ID that you used to register your account.
6. Attach a selfie of you holding your ID and a hand-written note. This is so we can visually identify you, so ensure that your face is fully visible. On the note, please make sure it clearly shows the following words: "Binance.US - (Day/Month/Year) reactivate my account (your email@email.com)."
7. Attach a recent Proof of Address document (such as a Utility Bill or Bank Statement). The document must have been issued in the last 30 days.
8. Attach a video recording of yourself holding your ID next to your face. In the recording, you must repeat the following phrase: "Today is (Day/Month/Year), I am requesting the reactivation of my account (your email@email.com)."
9. We will contact you once the reactivation is complete or if we need additional information.

Recommended Tips

Note requirements 

Dos		Don'ts
✓ Write the note with your hand		✘ Don't type the note
✓ Write the note exactly as instructed		✘ Don't alter or change the meaning of the note
✓ Use a partial sheet of paper		✘ Don't use a full sheet of paper. too much of your body can't be hidden behind the note.

 

Photo requirements 

Dos		Don'ts
✓ Hold the ID and note in your hand(s).		✘ Don't have someone else hold the note. ✘ Don't tape ID to the note.
✓ The ID and the note all have to be clearly visible.		✘ Don't cover any details on the ID or note with your fingers.
✓ Your face, upper body, arms and hands should be visible.		✘ Don't only show your head sticking out from behind the note. ✘ Don't wear sunglasses, a hat or anything that obscures your face.
✓ Take the photo during the daytime when the lighting is good.		✘ Don't take the photo when it's dark outside. Relying on indoor lighting makes it harder for cameras to capture details.
✓ Have your friend or family member take the photo