Everything You Need To Know About Norton’s Refund Policy
Before you are taking any action, make sure you’re eligible for the refund according to Norton’s policy. You can request a refund for any Norton product within 60 days of the purchase. If you bought a monthly subscription, you have a 14-day money-back guarantee. Certain parts of the purchase are not refundable:
- Applicable taxes
- Shipping and handling costs
- Previously refunded repeat purchases
- Damages caused by computer viruses
- Some purchases completed by a third party
- Not For Resale and any complementary software
- Redeemed Norton services or if the setup has already been completed
In case of an unwanted automatic renewal of a subscription you already paid for, you may still request a refund. Annual automatic renewals also give you a 60-day time to back out and ask for your cash returned.
When Can I Expect To Receive My Refund?
Once you get in touch with the company’s representatives or send them an inquiry, it is up to Norton to accept or deny your refund request. If approved, it should take up to 7 days before the money is returned in your bank account. If any problem rise up, you can contact their customer service and explain your situation.
Steps You Can Take To Get a Norton Refund on Your Own
Don’t hesitate to take the necessary action if you feel like you deserve to get compensated. There are various ways to request a refund from Norton, but they advise you to call a representative. Sending a request via email or a form can result in longer waiting periods and Norton rejecting your request if any information is missing. This goes for automatic renewal refunds and subscriptions purchased from the Norton online store.
Request a Refund via Phone
To reach a representative and ask them for a refund, you can call the toll-free number at (855) 815-2726 or the customer service line at (844) 488-4540. You may have to wait longer if you call between 5 pm and 8 pm when they’re the busiest.
Request a Refund via Norton’s Website
You can request a refund via online chat, which you can access on Norton’s website. You’ll have to fill out a form first to provide your personal information and explain your issue. Submit the form and wait for an agent to contact you.
Refund Requests for Norton Subscriptions Purchased From a Retail Store via Letter
The process for subscriptions bought from a retail store is a little different. Here are the steps you need to take to apply for a refund:
- Download the required form for your region from Norton’s website and print it
- Fill out the form with the necessary information and sign it
- Find your Subscription Key label, which is usually located on a CD or card envelope in the received package
- Print and photocopy an image of the Subscription Key and the original receipt, with visible purchase date and price
- Send the form, receipt, and Subscription Key to the address found in the form
Your request could take up to six weeks to process. Remember not to staple or tape together the papers you’re including in the envelope. After receiving your refund, you must delete all program files related to the refunded subscription.
Can You Request a Refund Via | Yes/No |
Letter | Yes |
No | |
In Person | No |
| DoNotPay | Yes |
Phone | Yes |
| Online Chat | Yes |
